At Nuwa Pierre, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your item, we offer a return and exchange policy under the terms outlined below.
1. Eligibility Returns, Exchanges & Refunds
To be eligible, the item must be:
● Unused, unworn, and in its original condition
● Accompanied by the original packaging, tags, and receipt
● Not damaged in any way
● The parcel is officially declared “Lost by Courier”
● The item arrives damaged beyond repair
Requests for a return, exchange, or refund must be made within 7 days of the purchase date.
Please note:
● The item arrives damaged beyond repair Exchanges are only available in the country (MALAYSIA) of original purchase.
● The item arrives damaged beyond repair Certain jewellery items (e.g., earrings or other hygienic-sensitive items) may not be eligible for return or exchange.
● The item arrives damaged beyond repair Nuwa Pierre reserves the right to reject any return or exchange request at our sole discretion if these conditions are not met.
If you receive an item that is defective, damaged upon delivery, or significantly different from the description, please contact us via our email [email protected] within 7 days of receiving the item.
2. How to Request a Return, Exchange, or Refund
2. Provide your order number, reason for the request, and the item(s) in question.
3. Once your request is approved, our customer service team will provide instructions for the next steps.
4. For returns, ship the item back as instructed (customer is responsible for return shipping costs).
3. Refund Policy
Refunds are only granted under the following circumstances:
● The item arrives damaged beyond repair Be issued as store credit for future purchases on www.nuwapierre.com.my
● The item arrives damaged beyond repair Reflect only the net amount paid (excluding any discounts, promo codes, or vouchers)
● The item arrives damaged beyond repair Exclude shipping fees, which are non-refundable
Nuwa Pierre reserves the right to deny any refund request that does not comply with this policy.
4. Exchange Policy
Approved exchanges may be completed at a Nuwa Pierre retail outlet, subject to item availability.
Note: Exchanges can only be made within the same country as the original purchase.
5. Items Purchased on Other Platforms
If your item was purchased through a third-party platform (e.g., Shopee or Lazada), please initiate your return or exchange request through the platform’s in-app chat under your order details. Our team will assist you directly via the platform.
6. Special Orders & Engraved Jewellery
Please note that custom-made, engraved, or personalized items, including giveaway or sponsored pieces, are not eligible for return, exchange, or refund.
7. Amendments
Nuwa Pierre reserves the right to amend this Return & Exchange Policy at any time without prior notice. The Effective Date below indicates the last revision. We encourage you to review this page periodically. Your continued use of our website after any change constitutes your consent to such changes, to the extent such consent is not otherwise provided.
**[Last updated: 13 May 2025]**
For more information, contact us at [email protected] or call us at +60178620018.
