Nuwa Pierre blends traditional oriental jade craftsmanship with modern Western design aesthetics, creating elegant pieces that speak to both heritage and contemporary style.
2. Is your jade natural or treated?
We only use premium-quality natural jadeite or nephrite, carefully sourced and certified for authenticity. We do not sell dyed or chemically treated jade.
3. Where is your jade sourced from?
Our jade is responsibly sourced from trusted suppliers in Myanmar and China, known for their high-quality jadeite.
4. What types of jade do you use?
We primarily use high-grade Type A jadeite, known for its durability, luster, and long-term value.
5. Are your designs suitable for daily wear or special occasions?
Our designs are versatile—delicate enough for daily wear and refined enough for special events or formal gatherings.
CULTURAL & LIFESTYLE POSITIONING
6. Is jade suitable for modern Malay fashion?
Absolutely. Our pieces are designed to complement the modest elegance and sophistication of modern Malay ladies, blending tradition with chic Western influences.
7. Is jade considered halal or acceptable to wear in Islam?
Yes. Jade is a natural stone and is permissible to wear. Our jewelry does not contain any haram materials.
8. Do your pieces make good gifts for weddings or engagements?
Yes, jade is a symbol of purity, prosperity, and longevity—making it a meaningful and elegant gift for special occasions.
QUALITY & AUTHENTICITY
9. How do I know your jade is authentic?
Each piece of the jade is carefully picked, examined and undergoes strict quality check by our qualified and experienced inhouse jade expert.
10. Will jade lose its color or shine over time?
Natural jade can last for generations if properly cared for. It may even become more lustrous with regular wear due to skin oils enhancing its surface.
PRICING & AFFORDABILITY
11. Why are your prices lower than traditional jade retailers?
By designing in-house and selling directly online, we eliminate middlemen and retail markups—allowing us to offer luxury-quality jade at fair prices.
12. Do you offer instalment or Buy Now, Pay Later options?
Yes, we offer flexible payment options, please check with our customer service to find out more.
ORDERS & SHIPPING
13. Do you ship across Malaysia and internationally?
We ship across Malaysia, Singapore, and select international destinations. Shipping is free for orders over RM3,000.
14. How long does delivery take?
Orders typically arrive within 5 working days in Malaysia and 7–14 working days for international shipments.
15. Can I return or exchange my purchase?
Yes, we offer a 7-day return or exchange policy for unworn items in their original packaging. Custom pieces are not eligible for return.
CUSTOM ORDERS
16. Can I customize a jade jewelry piece with my own design?
Yes, we offer bespoke design services. Our design team will work closely with you to create a personalized piece that reflects your vision using premium jade.
17. Can I choose the color or grade of jade for a custom piece?
Absolutely. You can select from our available jade colors (green, lavender, white, etc.) and grades based on your preferences and budget.
18. How long does it take to create a custom jade piece?
Custom orders typically take 4–6 weeks, depending on design complexity and jade availability. We’ll keep you updated throughout the process.
19. Is there a consultation fee for custom orders?
No consultation fee is charged initially. However, a deposit is required to proceed with the design and production phase.
20. Can I engrave names or initials on jade jewelry?
Yes, engraving is available on selected pieces and settings. Our team will advise if your chosen design supports it.
JADE JEWELRY CARE
21. How should I care for my jade jewelry?
Avoid exposure to harsh chemicals, perfumes, or extreme temperatures. Clean gently with a soft cloth and store separately in a padded box.
22. Can I wear jade jewelry in the shower or while swimming?
We recommend removing jade jewelry before swimming or showering to preserve its natural sheen and prevent metal setting damage.
23. Does jade scratch easily?
Jade is durable but not scratch-proof. Handle with care and avoid contact with hard surfaces.
24. How can I restore the shine of my jade piece over time?
Gently polish it with a microfiber cloth or have it professionally cleaned once a year. Natural skin oils also help enhance its luster over time.
BRAND STORY
25. What is Nuwa Pierre’s design philosophy?
We blend oriental jade heritage with Western modernity to create jewelry that’s timeless, wearable, and meaningful for today’s refined woman.
26. Who is the Nuwa Pierre woman?
She is confident, sophisticated, culturally rooted, yet globally minded—someone who values heritage but lives with contemporary style and grace.
27. Why does Nuwa Pierre focus on the Malay female audience?
Malay ladies embody elegance, strength, and cultural pride. Our collections are thoughtfully designed to complement their modest fashion and modern lifestyle.
28. Is Nuwa Pierre a Malaysian brand?
Yes, we are proudly founded in Malaysia with a regional vision to redefine jade jewelry for the new generation across Southeast Asia.
